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REFUND AND RETURN POLICY
Thank you for choosing Hasemaz for your shopping needs. We greatly appreciate your business and strive to ensure your satisfaction with every purchase. Please review our refund and return policy for terms and conditions.
1. 30-Day Return Policy:
– You can return eligible items for a full refund or exchange within 30 days of the delivery date days.
– Items must be unused, undamaged, and in their original packaging to qualify for a return.
2. Initiating a Return::
– Log in to your Hasemaz account and go to the “Order History” section.
– Select the order containing the items you wish to return and follow the provided instructions to begin the return process.
– Once your return request is approved, you will receive instructions on how to ship the items back to us
3. Refund Process::
– Refunds will be processed within 7 to 10 business days upon receipt of the returned items.
– The original payment method used for the purchase will be refunded.
– Shipping costs are non-refundable unless there was an error on our part
4 Exclusions:
– Returns may not be accepted for bespoke or personalized items.
– Items damaged due to misuse, negligence, or normal wear and tear are not eligible for return.
5. Damaged or Defective Products:
– If you receive a damaged or defective item, please contact customer service within seven days of delivery
– Provide detailed information and, if possible, attach photos of the damaged or faulty items
– We will arrange for a replacement or issue a full refund for damaged or defective items
6. Order Cancellations:
– To cancel your order, please contact us immediately
– If the order has not been shipped, we will cancel it and provide a full refund
– Once the order has been shipped, our standard return policy applies
7. Contact Information:
– For any questions or concerns regarding our refund and return policy, please email our customer service team at info@hasemaz.com. We are here to assist you
Thank you for choosing Hasemaz for your shopping needs. We greatly appreciate your business and strive to ensure your satisfaction with every purchase. Please review our refund and return policy for terms and conditions.
1. 30-Day Return Policy:
– You can return eligible items for a full refund or exchange within 30 days of the delivery date days.
– Items must be unused, undamaged, and in their original packaging to qualify for a return.
2. Initiating a Return::
– Log in to your Hasemaz account and go to the “Order History” section.
– Select the order containing the items you wish to return and follow the provided instructions to begin the return process.
– Once your return request is approved, you will receive instructions on how to ship the items back to us
3. Refund Process::
– Refunds will be processed within 7 to 10 business days upon receipt of the returned items.
– The original payment method used for the purchase will be refunded.
– Shipping costs are non-refundable unless there was an error on our part
4 Exclusions:
– Returns may not be accepted for bespoke or personalized items.
– Items damaged due to misuse, negligence, or normal wear and tear are not eligible for return.
5. Damaged or Defective Products:
– If you receive a damaged or defective item, please contact customer service within seven days of delivery
– Provide detailed information and, if possible, attach photos of the damaged or faulty items
– We will arrange for a replacement or issue a full refund for damaged or defective items
6. Order Cancellations:
– To cancel your order, please contact us immediately
– If the order has not been shipped, we will cancel it and provide a full refund
– Once the order has been shipped, our standard return policy applies
7. Contact Information:
– For any questions or concerns regarding our refund and return policy, please email our customer service team at info@hasemaz.com. We are here to assist you
